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Examining The Impact Of Contractor Selection On Service Delivery In The Public Sector, A Case Study Of Kawolo Hospital, Lugazi Municipality (Issue 12)

The main objective of the study was to examine the relationship between contract management and service delivery
in the public sector in Uganda taking Kawolo Hospital as a case study. The study was guided by three research
objectives which were to establish the relationship between; contract administration and service delivery, delivery
management and service delivery and relationship management and service delivery. The findings revealed that all
the relationships were positive and significant, except relationship between contract administration and service
delivery. The results shows that there was no significant relationship between contract administration and service
delivery (r=0.158, p<0.136), there was a significant relationship between delivery management and service delivery (r=0.532, p<0.000); while relationship between relationship management and service delivery was also significant (r=0.354, p<0.001). However, none of the variables were highly inter-related. The researcher concludes that delivery management is more significant in contract management than the blend of relationship management and contract administration accounting for 28.3% variation in service delivery in Uganda Public sector. Suggestions are made for the local government’s political and administrative stakeholders as well as the policy makers in Uganda on the importance of contract administration components like procurement planning which is the foundation for effective service delivery in the entity. The study also agitates for the establishment independent Contract Management Department within the Procuring and Disposing Entity (PDE) for easy tracking of the contracts in the entity and need for continuous improvement for every procurement conducted.

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