• Version
• Download 189
• File Size 173.70 KB
• File Count 1
• Create Date October 16, 2024
• Last Updated October 16, 2024

ANALYSIS ON THE REWARD SYSTEMS AND SERVICE QUALITY A CASE STUDY OF LAKE VICTORIA HOTEL ENTEBBE (Issue 8)

The study assessed the contribution of intrinsic and extrinsic and extrinsic reward
system on service quality. Also, the study tested the existence of the relationship
between reward system and organizational performance. The variables under study
involved intrinsic reward systems such as skill variety, task identity, task significance,
autonomy, task feedback, and recognition as well as the extrinsic reward systems
such as Extrinsic reward system such as bonus, housing allowances, salary increment,
vocational travel, and promotion. The study used SPSS as the analysis software and
the descriptive statistics and ANOVA were used to analyze the data and test the
relationship between the variables. The findings, the R-squared value (0.927) shown
that 93% of the variation in the dependent variable can be brought by other factors.
The R-squared value (0.927) was greater than the adjusted R-squared value (0.916)
because it imposed a harsher penalty. The study has indicated clearly that reward
system leads to service quality and organization performance. The organization must
create motivating reward systems in order to improve the performance of its
employees. Intrinsic reward such as recognition, verbal and nonverbal as well as
written recognition are very important in improving employee and organizational
performance.

Attached Files