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Implementation Of The Revenue Enhancement Plan And Service Delivery In Mbarara City South Division, Uganda

The study investigated the implementation of the revenue enhancement plan on service delivery in Mbarara City South
Division, Uganda. The study adopted a cross sectional and correlation survey design complemented with a qualitative and
quantitative approach. The study population was 176 and 124 formed the sample size selected using the purposive and simple
random sampling. Information was elicited using questionnaire, interview and documentary review checklist. A response
rate of 63% was obtained as recommended by Amin (2005). Key findings suggested a strong influence of implementation
of the revenue enhancement plan (.342**) on service delivery. The study concluded that local community had less knowledge
about revenue management and needed sensitization; de-motivated BSC staffs underperformed assignments and recruitment
at Mbarara City South Division was influenced. The study recommended that budget and clearly identify un tapped revenue
sources; conduct more community dialogue meetings and the need for a more autonomous hiring process.

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