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Workplace Conflict On Employees’ Performance And Organizational Productivity, A Case Study Of Tororo General Hospital

This study explored the impact of workplace conflict on employee performance and organizational productivity at
Tororo General Hospital in Uganda. The research specifically examined the effects of interpersonal conflict,
intergroup conflict, and intra-group conflict on productivity and performance among hospital employees. A total of
250 employees were surveyed, with 215 valid responses obtained, representing an 86% response rate. The analysis
utilized multiple logistic regression models to assess the relationships between the types of conflict and key outcome
variables: employee performance and organizational productivity. The results indicated that workplace conflict did
not have a statistically significant impact on either employee performance (p-value = 0.081 for interpersonal
conflict, p-value = 0.142 for intergroup conflict, p-value = 0.095 for intra-group conflict) or organizational
productivity (p-value = 0.062 for interpersonal conflict, p-value = 0.123 for intergroup conflict, p-value = 0.110 for
intra-group conflict). These p-values were all greater than the 0.05 significance threshold, suggesting that workplace
conflict, in its various forms, did not significantly affect performance or productivity at the hospital. Additionally,
demographic variables, including age, gender, education, and experience, did not show any significant effect on
performance or productivity (p-values ranging from 0.09 to 0.22). The study concluded that factors other than
workplace conflict, such as leadership quality, organizational culture, and resource availability, likely have a more
substantial impact on hospital productivity and employee performance. The findings highlight the need for further
research into these alternative factors and suggest that management should prioritize leadership development, a
supportive work environment, and organizational culture improvements to enhance both performance and
productivity. This research provides valuable insights into the ongoing discourse about the relationship between
workplace conflict and organizational outcomes, particularly within the healthcare sector.

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