Service quality is a prerequisite for enhancing customer satisfaction, retention and attraction which are critical for ensuring a thriving business. Nonetheless, service quality remains a major challenges. The purpose of the study was to examine the relationship between employees’ personality traits on service quality in NWSC Tororo branch. This study was a case study research design with a quantitative research approach. The study used a sample of 378 customers of NWSC Tororo Branch which was obtained from a total of 23,780. The study used a structured questionnaire to obtain data from NWSC customers. SPSS v. 25 was used to analyze data and obtain frequency tables, correlation and regression analyses to interpret results. The study found out that extraversion is significantly and positively associated with service quality. It was found out that conscientiousness trait is significantly and positively associated with service quality. The study also found that openness trait is significantly and positively associated with service quality. The study concludes that personal traits exhibited by employees have a strong inclination to the level of service quality an institution can be able to deliver to its customers. The research recommends NWSC to; ensure it recruits and selects the right employees; and provide training and development programs to enhance service quality.

This study examined the relationship between financial inclusion and the growth of small and medium enterprises (SMEs) in Kampala, Uganda. The research was motivated by the persistent challenges faced by SMEs in accessing formal financial services, which had continued to constrain their growth potential. A cross-sectional survey design was adopted, and data were collected from 320 SME owners and managers operating within Kampala's central business district and surrounding trading areas. The findings revealed that financial inclusion, measured through access to credit, savings mobilization, digital financial services, and insurance uptake, had a statistically significant and positive effect on SME growth. The study concluded that deliberate policy interventions aimed at deepening financial inclusion were necessary for sustainable SME growth in Uganda.

The study investigated the influence of financial management practices on the business sustainability of manufacturing firms in Kawempe Division, Kampala Capital City Authority. The study was necessitated by the high rate of business failures among manufacturing firms in the division, which was attributed partly to poor financial management. A cross-sectional survey design was employed, and data were collected from 140 respondents drawn from 47 manufacturing firms. Structured questionnaires and interview guides were the primary data collection instruments. The study examined working capital management, financial planning, and investment management as dimensions of financial management practices. Results showed that working capital management (β=0.341, p

The study investigated the influence of financial management practices on the business sustainability of manufacturing firms in Kawempe Division, Kampala Capital City Authority. The study was necessitated by the high rate of business failures among manufacturing firms in the division, which was attributed partly to poor financial management. A cross-sectional survey design was employed, and data were collected from 140 respondents drawn from 47 manufacturing firms. Structured questionnaires and interview guides were the primary data collection instruments.The study examined working capital management, financial planning, and investment management as dimensions of financial management practices. Results showed that working capital management (β=0.341, p

This study examined the relationship between financial management practices and the financial performance of small and medium enterprises (SMEs) in Wakiso District, Uganda. The research was motivated by the growing recognition that poor financial management was one of the leading causes of SME failure in Uganda, with many businesses collapsing not due to lack of market demand but due to inadequate budgeting, poor working capital management, and the absence of basic financial record-keeping systems. A cross-sectional research design was employed, and data were collected from 311 SME owners and managers in Wakiso District. Financial management practices were operationalized through four dimensions: budgeting and financial planning, working capital management, financial record-keeping, and investment appraisal. Financial performance was measured through profitability, liquidity, and revenue growth indicators. The findings revealed that financial management practices had a statistically significant positive effect on financial performance, with working capital management and financial record-keeping emerging as the strongest predictors.

This study examined the relationship between innovation strategies and the business performance of small and medium enterprises (SMEs) in Wakiso District, Uganda. Innovation had been widely recognized as a fundamental driver of business competitiveness and long-term performance, yet its adoption patterns and performance effects among Ugandan SMEs remained poorly documented. The study investigated four innovation strategy dimensions: product/service innovation, process innovation, market innovation, and organizational innovation. A cross-sectional survey of 284 SME owners, managers, and employees in Wakiso District was conducted between February and May 2023. Multiple regression analysis revealed that innovation strategies collectively explained 54.9% of the variance in SME business performance (R² = 0.549), with product/service innovation and market innovation emerging as the most powerful predictors. The study contributed to the innovation-performance literature in the SME context of subSaharan Africa and provided practical recommendations for SME operators, policymakers, and business development support organizations in Uganda.

This study investigated the relationship between leadership styles and business sustainability of small and medium enterprises (SMEs) in Nakawa Division, Kampala District, Uganda. Leadership had been widely recognized as a pivotal determinant of organizational outcomes, yet its specific effects on the sustainability of SMEs in Uganda's urban business environment had received limited scholarly attention. The study examined three dominant leadership styles transformational leadership, transactional leadership, and servant leadership and their effects on the economic, social, and environmental sustainability dimensions of SMEs. A cross-sectional survey of 306 SME owners, managers, and senior employees in Nakawa Division was conducted, and multiple regression analysis was used to test the relationships of interest. The findings revealed that leadership styles had a statistically significant positive effect on business sustainability, collectively explaining 57.3% of the variance in sustainability outcomes. Transformational leadership emerged as the strongest predictor of sustainability, followed by servant leadership and transactional leadership. The study offered important theoretical contributions and practical recommendations for SME leaders, business support organizations, and policymakers in Uganda.

This study investigated the effect of supplier quality assurance practices on business performance, with a focus on Aramex Uganda, a leading logistics company. Supplier quality assurance, encompassing supplier selection and evaluation, supplier performance monitoring, and continuous improvement initiatives, plays a pivotal role in ensuring operational efficiency, service reliability, and customer satisfaction in logistics operations. The study aimed to assess how these practices influence the operational and financial outcomes of the organization. A descriptive cross-sectional research design was employed, using a mixed-methods approach that combined quantitative and qualitative data collection. The study population consisted of 120 employees involved in logistics operations, procurement, and supplier management, from which a sample of 92 respondents was selected using stratified random sampling and purposive sampling for managerial staff interviews. Data were collected using structured questionnaires and semistructured interviews. Quantitative data were analyzed using descriptive statistics, Pearson correlation, and multiple regression analysis, while qualitative data were analyzed thematically to provide contextual insights. The findings revealed that supplier selection and evaluation, supplier performance monitoring, and continuous improvement initiatives all have significant positive effects on business performance. Supplier performance monitoring was identified as the most influential predictor, demonstrating its critical role in enhancing operational efficiency, reducing service delays, and improving customer satisfaction. Continuous improvement initiatives were also found to strengthen supplier relationships and foster long-term competitiveness. Overall, supplier quality assurance practices collectively explained 65.6% of the variation in business performance, indicating their strategic importance to organizational success. The study concludes that effective supplier quality assurance is a critical driver of business performance in logistics companies. It is recommended that Aramex Uganda enhance supplier selection criteria,
strengthen performance monitoring systems, and expand continuous improvement programs to maximize operational
efficiency and customer satisfaction. The findings provide practical implications for logistics firms seeking to optimize
supplier management practices and enhance competitive advantage. Additionally, the study identifies areas for future
research, including the integration of digital technologies and exploration of moderating factors such as organizational
culture and regulatory compliance

This study investigated the effect of workplace safety on employee productivity at Nansana Municipality in Wakiso District. Specifically, the study was guided by three objectives which included examining the role of physical work environment on employee productivity, the contribution of work safety policies on employee productivity and the how work safety training affects employee productivity at Nansana Municipality. A cross sectional survey utilizing both quantitative and qualitative approach was used. The study targeted 279 participants but 248 managed to respond back. The findings revealed a positive, strong, and significant relationship between the physical work environment and employee productivity (r = .578**, p = 0.00 < 0.01), there was a positive, moderate, and significant relationship between work safety policies and employee productivity (r = .430**, p = 0.00 < 0.01) and results also indicated a positive, moderate, and significant relationship between work safety training and employee productivity (r = .480**, p = 0.00 < 0.01). From regression analysis, it was revealed that the combined constructs of the physical work environment, work safety policies, and work safety training collectively accounted for 39.8% of the variance in employee productivity at Nansana Municipality (Adjusted R Square = .398). Then, the physical work environment positively predicts employee productivity at Nansana Municipality (Beta = .383, p = .000 < 0.05), work safety policies positively predict employee productivity at (Beta = .185, p = .001 < 0.05) and work safety training was also found to positively predict employee productivity at Nansana Municipality (Beta = .217, p = .000 < 0.05).
The study recommended that the management of Nansana Municipality should continue investing in the maintenance and improvement of workstations, lighting, ventilation, and office facilities. The management of Nansana Municipality should implement continuous sensitization programs to ensure that all employees are fully aware of safety policies and understand their roles and responsibilities. Lastly, the management of Nansana Municipality should increase the frequency and coverage of safety training sessions to ensure all employees remain up-to-date with workplace safety practices.

This study investigated the effect of workplace safety on employee productivity at Nansana Municipality in Wakiso District. Specifically, the study was guided by three objectives which included examining the role of physical work environment on employee productivity, the contribution of work safety policies on employee productivity and the how work safety training affects employee productivity at Nansana Municipality. A cross sectional survey utilizing both quantitative and qualitative approach was used. The study targeted 279 participants but 248 managed to respond back. The findings revealed a positive, strong, and significant relationship between the physical work environment and employee productivity (r = .578**, p = 0.00 < 0.01), there was a positive, moderate, and significant relationship between work safety policies and employee productivity (r = .430**, p = 0.00 < 0.01) and results also indicated a positive, moderate, and significant relationship between work safety training and employee productivity (r = .480**, p = 0.00 < 0.01). From regression analysis, it was revealed that the combined constructs of the physical work environment, work safety policies, and work safety training collectively accounted for 39.8% of the variance in employee productivity at Nansana Municipality (Adjusted R Square = .398). Then, the physical work environment positively predicts employee productivity at Nansana Municipality (Beta = .383, p = .000 < 0.05), work safety policies positively predict employee productivity at (Beta = .185, p = .001 < 0.05) and work safety training was also found to positively predict employee productivity at Nansana Municipality (Beta = .217, p = .000 < 0.05).
The study recommended that the management of Nansana Municipality should continue investing in the maintenance and improvement of workstations, lighting, ventilation, and office facilities. The management of Nansana Municipality should implement continuous sensitization programs to ensure that all employees are fully aware of safety policies and understand their roles and responsibilities. Lastly, the management of Nansana Municipality should increase the frequency and coverage of safety training sessions to ensure all employees remain up-to-date with workplace safety practices.