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Metropolitan Journal of Academic Multidisciplinary Research
Volume 5 - Issue 6 (July)

Cash Management And Organizational Growth In Bugisu Co-Operative Union

Authors: Wasike Clinton1 , Asiimwe Prisca2

Keywords: Cash Management, Organizational Growth, Co-operative Union, Cash Flow Planning, Working Capital Management, Bugisu Co-operative Union, Uganda.

This study investigated the relationship between cash management practices and organizational growth in Bugisu Cooperative Union (BCU), one of Uganda's oldest and most significant agricultural co-operative organizations. The study
specifically examined how cash flow planning, cash budgeting, cash control mechanisms, and working capital management influence the financial performance and growth trajectory of the Union. A correlational and causal research design was employed, with data collected from 94 respondents comprising management staff, finance officers, and board members of Bugisu Co-operative Union. Primary data were gathered through structured questionnaires and key informant interviews, while secondary data were obtained from the Union's audited financial statements for the period 2017-2023. Descriptive, correlation, and regression analyses were conducted using SPSS version 25. The findings revealed that cash flow planning (r = 0.714, p < 0.01), cash budgeting (r = 0.681, p < 0.01), cash control (r = 0.658, p < 0.01), and working capital management (r = 0.697, p < 0.01) all exhibit significant positive relationships with organizational growth. The regression model explained 64.7% of the variance in organizational growth (R² = 0.647). The study concluded that effective cash management is a critical determinant of organizational growth in BCU and recommended the adoption of more sophisticated cash flow forecasting tools, strengthened internal controls, and professional treasury management practices
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Design And Development Of An Automated Restaurant Management System: A Case Study Of Tendo Restaurant

Authors: Kibwika Amuli1 , Rehema Atugonza2

Keywords: Automated Restaurant Management System, Point-of-Sale, Inventory Management, Systems Development Life Cycle, Hospitality Technology, Uganda, Digital Transformation.

This study presents the design and development of an Automated Restaurant Management System (ARMS) for Tendo Restaurant, a mid-scale dining establishment located in Kampala, Uganda. The system was developed to address persistent inefficiencies in order processing, inventory management, billing, staff scheduling, and customer relationship management that characterized the restaurant's manual operational model. A systems development life cycle (SDLC) methodology guided the design and implementation process, incorporating requirements analysis, system design, coding, testing, deployment, and evaluation phases. The resulting system integrates a point-of-sale (POS) module, inventory tracking module, table reservation module, staff management module, and customer feedback module into a unified, web-based platform. Evaluation of the system by 45 staff members and 120 customers using standardized usability and satisfaction metrics demonstrated significant improvements across all operational parameters. Order processing time was reduced by 67%, billing errors decreased by 89%, inventory wastage fell by 43%, and overall customer satisfaction improved from a pre-implementation score of 3.1 to a post-implementation score of 4.4 on a five-point scale. The study concludes that the ARMS delivers substantial operational and experiential benefits and recommends its adoption by similar hospitality establishments across Uganda.
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Development And Implementation Of An Integrated Cashless Rent Management System: Case Study Of Kampala Capital City Authority

Authors: Ainomugisha Innocent1 , Kalinaki Hussein2

Keywords: Cashless Rent Management System, KCCA, Kampala Capital City Authority, Digital Payment, Mobile Money, E-Government, Revenue Management, Smart City.

This study presents the development and implementation of an Integrated Cashless Rent Management System (ICRMS) for Kampala Capital City Authority (KCCA), the administrative body responsible for managing Uganda's capital city. KCCA manages a substantial portfolio of commercial and residential properties, markets, and public spaces from which it collects rental income as a significant component of its internally generated revenue. Persistent challenges with manual and fragmented rent collection processes including revenue leakage, late payment, inadequate record-keeping, corruption, and limited management visibility provided the impetus for developing a comprehensive digital rent management solution. The system was developed using the Agile Scrum methodology and integrates a tenant registration module, rent billing and invoicing module, mobile money and bank payment gateway, automated reminder and notification module, and a management analytics dashboard. Evaluation was conducted through a structured survey of 138 respondents including KCCA property management staff, tenants, and IT administrators, supplemented by analysis of revenue data from 24 months before and after implementation. The findings demonstrate that the ICRMS resulted in a 43.7% increase in rent revenue collection efficiency, a 71.2% reduction in payment disputes, and a 58.4% reduction in rent collection administration costs. Regression analysis identified system integration quality, user experience design, and mobile money compatibility as the strongest predictors of system adoption success. The study concludes that the ICRMS represents a transformative improvement in KCCA's property revenue management and provides a replicable model for other Ugandan public authorities.
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Digital Taxation And E-Commerce Growth Among Kasita Traders In Kampala, Uganda

Authors: Atukunda Shellinah1 , Babirye Shamirah2

Keywords: Digital Taxation, E-Commerce Growth, Kasita Traders, URA, Uganda, Tax Compliance, Online Business, Digital Economy

This study investigated the relationship between digital taxation and e-commerce growth among traders in Kasita, a
commercial zone in Kampala, Uganda. The study was motivated by the Uganda Revenue Authority's (URA) introduction of digital taxation measures targeting online traders and the mixed responses these measures have generated among the growing population of digital commerce practitioners. A cross-sectional survey design was employed, with data collected from 186 e-commerce traders through structured questionnaires. Descriptive statistics, Pearson correlation, and multiple linear regression analyses were applied. The findings revealed that digital tax compliance processes, digital tax awareness, and perceived digital tax fairness were significantly correlated with ecommerce growth. Regression analysis indicated that the model explained 58.9% of variance in e-commerce growth, with perceived digital tax fairness emerging as the strongest predictor. The study concludes that the design and communication of digital taxation frameworks critically shape e commerce growth trajectories among informal and semi-formal traders in urban Uganda. Recommendations are made for tax authority communications strategies, simplified compliance tools, and differentiated tax regimes for small-scale digital traders.
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Electronic Banking And Customer Service Delivery: A Case Study Of Centenary Bank Uganda, Iganga Branch

Authors: Bunoga Azedi1 , Zikusooka Enock2

Keywords: Electronic banking, mobile banking, ATM services, internet banking, customer service delivery, Centenary Bank, Uganda

This study examined the effect of electronic banking on customer service delivery at Centenary Bank Uganda, Iganga Branch. The study was guided by three specific objectives: to assess the effect of mobile banking on customer service
delivery, to examine the influence of internet banking on service quality, and to evaluate the impact of ATM services
on customer satisfaction. A cross-sectional survey research design was adopted, using both quantitative and qualitative approaches. A sample of 120 respondents comprising bank customers, branch managers, and tellers was selected using stratified and simple random sampling techniques. Data were collected using structured questionnaires and interview guides. Descriptive statistics, Pearson's correlation, and multiple linear regression were used to analyze the data. Findings revealed that mobile banking (β=0.421, p
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Influence Of Parent Activities And Student Retention In Selected Secondary Schools In Bukwo District

Authors: Namboowa Firidaus1 , Dr. Sekiswa Peter2

Keywords: : Parental Activities, Student Retention, Secondary Schools, Bukwo District, School Dropout, Parental Involvement, Uganda

This study investigated the influence of parent activities on student retention in selected secondary schools in Bukwo District, Uganda. High school dropout rates in Bukwo District have been a persistent concern, particularly among
female students, with the District Education Office reporting annual dropout rates of between 18% and 24% at the
secondary level. A descriptive correlational research design was employed, with data collected from 218 respondents
comprising students, teachers, school administrators, and parents from six selected secondary schools. Structured
questionnaires and focus group discussions were the primary data collection instruments. The study examined three
dimensions of parent activities: parental financial support, parental academic involvement, and parental social support.
Pearson correlation analysis revealed significant positive relationships between all three parent activity dimensions
and student retention. Multiple regression analysis indicated that parent activities collectively explained 54.8% of the
variance in student retention (R² = 0.548, F = 42.87, p < 0.001). Parental financial support was the strongest predictor of student retention (Beta = 0.341), followed by parental social support (Beta = 0.267) and parental academic involvement (Beta = 0.198). The study concludes that parental engagement is a critical determinant of student retention and recommends strengthening school-parent partnerships, establishing bursary programmes, and conducting parent
sensitization campaigns on the value of secondary education.
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Investigative Journalism And The Promotion Of Transparency And Accountability In Uganda: A Case Of Kingdom Television

Authors: Agaba Collin1 , Akello Veronica2

Keywords: Investigative Journalism, Transparency, Accountability, Kingdom Television, Uganda, Media Freedom, Editorial Independence, Democratic Governance.

This study examined the role of investigative journalism in promoting transparency and accountability in Uganda, with Kingdom Television as the case study institution. The research investigated how Kingdom Television's investigative reporting practices, editorial independence, investigative resources, and audience engagement strategies contribute to enhancing government transparency and institutional accountability in Uganda. A mixed-methods research approach was employed, combining a structured questionnaire survey administered to 167 respondents including journalists, editors, media regulators, civil society actors, and members of the public, with in-depth interviews with 12 key informants. Descriptive, correlation, and regression analyses were applied to the quantitative data, while thematic analysis was used to process qualitative data. The findings revealed that investigative reporting quality (r = 0.721, p < 0.01) and editorial independence (r = 0.698, p < 0.01) are the strongest correlates of transparency promotion outcomes, while investigative resource adequacy (r = 0.642, p < 0.01) and audience engagement (r = 0.614, p < 0.01) also demonstrate significant positive relationships. The regression model explained 58.9% of the variance in transparency and accountability promotion (R² = 0.589). The study concludes that investigative journalism at Kingdom Television makes a significant contribution to Uganda's democratic accountability ecosystem, though its impact is constrained by resource limitations, legislative restrictions, and advertiser pressure.
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Monitoring Practices And Project Performance In Kampala Capital City Authority (KCCA), Uganda

Authors: Musekura Fred1 , Kabanda Richard2

Keywords: Monitoring practices, project performance, KCCA, progress tracking, reporting systems, Uganda

This study investigated the relationship between monitoring practices and project performance in Kampala Capital City Authority (KCCA), Uganda. Guided by a positivist research philosophy and descriptive correlational design, the study drew a sample of 105 respondents from KCCA project staff using stratified random sampling. Data were collected using structured questionnaires and analysed using SPSS version 25. The study found that monitoring practices — comprising planning and scheduling, progress tracking, reporting systems, and feedback mechanisms — are positively and significantly correlated with project performance (r = .683, p < .001). Regression analysis revealed that monitoring practices collectively explain 62.6% of the variance in project performance (R² = .626, F(4,100) = 41.87, p < .001). The study concludes that robust monitoring practices are a critical determinant of project success in public institutions. It recommends that KCCA institutionalise real-time monitoring dashboards, invest in training project managers in monitoring and evaluation methodologies, and establish independent audit frameworks for all capital projects.
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Online Student Admission Registration Management System: A Case Study Of Avance International University

Authors: Byamukama Apollo1 , Kyomuhendo Charlotte2

Keywords: Online Admission System, Student Registration, Management Information System, University Administration, E-Governance, Higher Education Technology, Avance International University

This study examined the design, implementation, and user experience outcomes of an Online Student Admission Registration Management System (OSARMS) at Avance International University (AIU). The research was motivated by the inefficiencies, data loss, and accessibility barriers associated with the institution's legacy paper-based admission and registration processes. A mixed-methods approach was adopted, combining a quantitative survey of 178 system users including prospective students, enrolled students, and administrative staff with qualitative interviews of 12 key informants. The system's performance was evaluated against four dimensions: ease of use, data accuracy, processing efficiency, and user satisfaction. Descriptive statistics revealed high mean scores on processing efficiency and data accuracy, while regression analysis confirmed that these dimensions were the strongest predictors of overall user satisfaction (R² = 0.678). The study concludes that OSARMS significantly improved admission and registration management at AIU and recommends further enhancements to mobile optimization, server reliability, and multilingual support to maximize system inclusivity and effectiveness.
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Social Media Marketing On Consumer Purchasing Behavior In Jumia Uganda

Authors: Logose Martha1 , Babirye Shamirah2

Keywords: Social Media Marketing, Consumer Purchasing Behavior, Jumia Uganda, E-Commerce, Digital Marketing, Influencer Marketing, Targeted Advertising.

This study examined the influence of social media marketing on consumer purchasing behavior in Jumia Uganda. Social media platforms have become indispensable tools for e-commerce operators seeking to engage, inform, and convert prospective customers. The study specifically investigated how content marketing, influencer endorsements, targeted advertising, and interactive engagement on platforms such as Facebook, Instagram, TikTok, and Twitter affect the purchasing decisions of Jumia Uganda's customers. A descriptive and correlational research design was adopted, and data were collected from 248 respondents who were active Jumia Uganda users. Structured questionnaires were the primary data collection instruments, supplemented by interviews with selected digital marketing personnel. The findings revealed a statistically significant positive relationship between social media marketing activities and consumer purchasing behavior (r = 0.673, p < 0.01). Regression analysis further demonstrated that social media marketing explains 45.3% of the variance in consumer purchasing behavior (R² = 0.453). The study concluded that social media marketing is a pivotal determinant of purchasing decisions among Ugandan online shoppers and recommended that Jumia Uganda intensify its investment in localized, culturally relevant, and datadriven social media campaigns.
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