Journal
Metropolitan Journal of Academic Multidisciplinary Research
MJAMR
IMPACT OF AUTMATED TELLER MACHINES ON THE PERFORMANCE OF COMMERCIAL BANKS IN UGANDA. A Case Study of Equity Bank Kyengera Branch
Kamya Hassinah, Dr Arinaitwe Julius
| Journal | Metropolitan Journal of Academic Multidisciplinary Research (MJAMR) |
| Volume / Issue | Vol. 2, No. 8 |
| Published | 31 August 2023 |
| ISSN | 3006-4384 |
Abstract
This study was carried out with the purpose of investigate to the impact of Automation Teller Machines on the performance of commercial banks in Uganda. The study objectives included examining the performance of commercial banks in Uganda, to investigate the importance of automated teller machines on the performance of commercial banks in Uganda and to find out a relationship between automated teller machines and the performance of commercial banks in Uganda. The study used qualitative and quantitative techniques to analyze the data collected, data analysis was done through transforming information got to a more representative way, simple frequency tables, percentages and graphs were employed to facilitate analysis. The research was carried out in Equity Bank Kyengera Branch, and as such the study population included the bank staff and clients of the branch. Financial performance and that it offers a variety of loan products and services. The findings indicated that customers were safe with the automated system of banking. It was also revealed in table13 that customers access services at any time. The following recommendations were suggested; More money should be dispensed through the ATM, so as to save the public from incurring transport costs visiting banking halls. Training session should be arranged to enable ignorant customers. On many occasions the system breaks down comes as a result of wrong entries made by customers while using automated machines. Banking services should be extended to the villages so as to tap more customers and increase on the profitability of the bank. Besides, it will help to beat up competition.
Keywords
automated teller machines and performance
Cite This Article
Kamya Hassinah & Dr Arinaitwe Julius (2023). IMPACT OF AUTMATED TELLER MACHINES ON THE PERFORMANCE OF COMMERCIAL BANKS IN UGANDA. A Case Study of Equity Bank Kyengera Branch. Metropolitan Journal of Academic Multidisciplinary Research, 2(8). https://journals.miu.ac.ug/pages/article.php?article_id=1344
More in This Issue
View full issue →
36
The Effect of E-Procurement and Accountability in Uganda. A Case Study of the Parliament of the Republic of Uganda.
E-procurement and accountability
37
The Effect of Risk Management on Financial Performance of Insurance Companies in Uganda. A Case Study of Aar Health Insurance Services Ltd
risk management
financial performance and insurance companies
38
The Impact of Destination Image of Tourism Retention in Uganda: Case Study of Bwindi National Park in Kanungu District
destination image
sustainable growth
Covid-19 and tourism retention
39
The Impact of Employ Motivation on Media Performance. A Case Study of UBC Radio
employ motivation
managers and operational staff and media
40
The Impact of Monitoring and Evaluation on the Implementation of Youths Livelihood Programs in Uganda. A Case Study of Makindye Division
monitoring
evaluation
implementation and youth’s livelihood programs