The study aimed at quality management and its impact on operational performance in equity bank, Wandegeya and it was guided by the following objectives; To assess the customer satisfaction and operational performance in Equity bank, Wandegeya branch, to establish the relationship between customer complaint management and operational performance in Equity bank, Wandegeya branch, to determine the relationship between service delivery and operational performance in Equity bank, Wandegeya branch and to find out the relationship between quality management and operational performance in Equity bank, Wandegeya branch. The researcher used both male and female respondents from Wandegeya from the top management, middle, and lower management of Wandegeya because the records management function of SDLG is stained with reports of loss of data, poor accountability and failure to guarantee satisfactory access to required information especially where digital systems were not used to create and keep records. From the findings, the respondents felt that the organization has entered into strategic partnerships with suppliers so as to ensure continued performance of the organization processes remain uninterrupted and had a mean score of 4.17 while the organization has effectively harnessed the potential benefits of establishing partnerships with suppliers had a mean score of 4.15. The Equity banks’ top management needs to be totally involved in quality management development and implementation strategies within their organizations by making this process their number one priority. There is also need for Equity banks to prioritize employees’ training on quality management process. This will empower employees to become more quality aware and also identify with the quality management process apart from contributing to improvement processes of the quality management strategy.