MJAMR

Electronic Banking And It’s Impact On The Performance Of Financial Institutions. A Case Study Of Stanbic Bank Ltd, Iganga Branch

Bampabura Daniel, Zikusooka Enock


Abstract

The purpose of this study was to research on the impact of electronic banking on the performance of Stanbic Bank Ltd – Iganga Branch. The reason of this study was to examine the various services provided through e-banking at Stanbic Bank Ltd, to determine the impact of e-banking to the profitability of Stanbic Bank Ltd limited Iganga Branch, to establish the relationship between e-banking and financial performance of Stanbic Bank Ltd, Iganga Branch. In this study qualitative and quantitative descriptive research design and correlation survey was used in analyzing and acquiring clear information which was later used to grade the variables of the study. The researcher sampled 84 respondents which comprised of both male and female of which assistant manager, low level manager, middle level manager and the majority where customers answered questions. For the purpose of gathering all the necessary data, the researcher used interviews, questionnaires, literature analysis to obtain the data. The study findings indicate that Stanbic Bank Ltd, Iganga Branch provide various e-banking services but should do improvements in the mobile banking facility to achieve more success in e-banking. In the determining it’s impacts (e-banking) to financial performance, electronic banking is highly effective but there should be increased customer access to it because it is still low, and finally the relationship between e-banking and financial performance is revealed that there is a strong positive relationship. The researcher therefore recommends that, policy makers should consider e-banking in the formulation of policies governing the banking institution because of the technological development and the expected switch from physical branch network. E-banking is being used to improve financial operations in commercial Banks and Stanbic Bank Ltd, Iganga Branch should continue using and adopting new modes of e-banking in their operations.

Keywords

Electronic Banking Performance Financial and Institutions
Metropolitan Journal of Academic Multidisciplinary Research

Cite This Article

Bampabura Daniel & Zikusooka Enock (2024). Electronic Banking And It’s Impact On The Performance Of Financial Institutions. A Case Study Of Stanbic Bank Ltd, Iganga Branch. Metropolitan Journal of Academic Multidisciplinary Research, 3(5). https://journals.miu.ac.ug/pages/article.php?article_id=1444

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