Journal
Metropolitan Journal of Academic Multidisciplinary Research
MJAMR
The Impact Of Local Revenue Collection And Service Delivery In Lower Local Government In Nansana Municipality Kampala.
Kiconco Shallon, Mwesigwa Henry
| Journal | Metropolitan Journal of Academic Multidisciplinary Research (MJAMR) |
| Volume / Issue | Vol. 4, No. 12 |
| Published | 31 December 2025 |
| ISSN | 3006-4384 |
Abstract
The study examined the impact of local revenue collection on service delivery in lower local governments within Nansana Municipality, Kampala. The research employed a cross-sectional survey design with mixed methods to collect data from 228 respondents comprising local council leaders, revenue collectors, community development officers, service delivery staff, and community members across the five divisions of Nansana Municipality. Primary data were gathered through structured questionnaires and in-depth interviews, while secondary data were obtained from revenue collection records, service delivery reports, and parish development committee minutes covering the period 2020-2023. The study utilized correlation and regression analysis to determine the strength and nature of relationships between local revenue collection dimensions (revenue base expansion, collection efficiency, enforcement mechanisms, and accountability systems) and service delivery outcomes (infrastructure development, social services provision, community mobilization, and public satisfaction). The findings revealed a significant positive relationship between local revenue collection and service delivery quality (r = 0.716, p < 0.01). Collection efficiency demonstrated the strongest correlation with service delivery (r = 0.734, p < 0.01), followed by revenue base expansion (r = 0.689, p < 0.01), accountability systems (r = 0.667, p < 0.01), and enforcement mechanisms (r = 0.642, p < 0.01). The regression model indicated that local revenue collection variables explained 51.3% of variance in service delivery outcomes (R² = 0.513, F = 58.47, p < 0.001). Lower local governments with higher revenue collection demonstrated 47% better infrastructure development, 39% improved social service provision, 43% enhanced community mobilization, and 52% higher public satisfaction compared to those with weak revenue performance. The study concluded that local revenue collection significantly impacted service delivery quality in lower local governments within Nansana Municipality. Enhanced revenue mobilization through expanded tax bases, efficient collection systems, effective enforcement, and transparent accountability mechanisms enabled better infrastructure
Keywords
Local Revenue Collection
Service Delivery
Lower Local Government
Decentralization
Cite This Article
Kiconco Shallon & Mwesigwa Henry (2025). The Impact Of Local Revenue Collection And Service Delivery In Lower Local Government In Nansana Municipality Kampala. Metropolitan Journal of Academic Multidisciplinary Research, 4(12). https://journals.miu.ac.ug/pages/article.php?article_id=544
More in This Issue
View full issue →
31
Relationship Between Managerial Competence And Working Capital Management Within Logistics Companies In Kampala
inventory management
organizational performance
inventory control
inventory optimization
32
Relationship Between Market Orientation And Business Performance Of Barclays Bank
Budget allocation
healthcare performance
service delivery
Mulago Hospital
33
Relationship Between Mobile Marketing And Organizational Profitability. A Case Of Harris International Ltd, Kampala
Mobile marketing
organizational profitability
SMS marketing
mobile applications
34
Relationship Between Taxation Polices And Growth Of Small Scale Business In Kasubi Market Kampala.
Taxation Policies
Small Scale Business
Business Growth
Tax Compliance
35
Relationship Between The Financial Control And The Financial Stability In Nansana Municipality, Wakiso District
Electronic System Management
Organizational Management
E-Government
Service Delivery