Journal
Metropolitan Journal of Academic Multidisciplinary Research
MJAMR
Relationship Between Customer Analysis And The Performance Of Agro-Businesses In Selected Sub- Counties Of Bushenyi District.
Mugisa Joshua
| Journal | Metropolitan Journal of Academic Multidisciplinary Research (MJAMR) |
| Volume / Issue | Vol. 5, No. 1 |
| Published | 31 January 2026 |
| ISSN | 3006-4384 |
Abstract
The study examined the relationship between customer analysis and the performance of agro-businesses in selected sub-counties of Bushenyi District, Uganda. A cross-sectional survey design was employed with a sample of 150 agro- business owners and managers. Data were collected using structured questionnaires and analyzed using correlation and regression analysis. Results revealed a significant positive relationship between customer analysis and agro- business performance (r=0.687, p<0.01). Customer needs assessment (β=0.412, p<0.01), customer profiling (β=0.298, p<0.01), and customer feedback mechanisms (β=0.273, p<0.05) significantly predicted business performance. The study concluded that systematic customer analysis enhanced sales volume, customer retention, and profitability of agro-businesses. It was recommended that agro-business operators invest in customer relationship management systems, conduct regular market surveys, and develop customer databases to improve performance outcomes.
Keywords
Customer analysis
agro-business performance
customer needs assessment
Bushenyi District
Cite This Article
Mugisa Joshua (2026). Relationship Between Customer Analysis And The Performance Of Agro-Businesses In Selected Sub- Counties Of Bushenyi District. Metropolitan Journal of Academic Multidisciplinary Research, 5(1). https://journals.miu.ac.ug/pages/article.php?article_id=587
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