Journal
Metropolitan Journal of Academic Multidisciplinary Research
MJAMR
Branding And The Performance Of Telecommunications Companies: A Case Study Of MTN Uganda
Ntegyerize Sedrack, Zikusooka Enock
| Journal | Metropolitan Journal of Academic Multidisciplinary Research (MJAMR) |
| Volume / Issue | Vol. 5, No. 7 |
| Published | 31 July 2026 |
| ISSN | 3006-4384 |
Abstract
This study examines the relationship between branding and organisational performance among telecommunications companies in Uganda, using MTN Uganda as a case study. Branding has increasingly become a strategic tool through which telecommunication firms differentiate themselves in a highly competitive and commoditized market. The study was guided by three objectives: to assess the brand elements applied by MTN Uganda, to examine the levels of organisational performance at MTN Uganda, and to establish the relationship between branding and organisational performance. A cross-sectional survey design combining quantitative and qualitative approaches is recommended, targeting employees and customers of MTN Uganda. Data would be analysed using descriptive statistics, Pearson correlation, and multiple regression analysis. The results section of this report presents an illustrative template using simulated placeholder data clearly labelled as such showing how descriptive, correlation, and regression tables should be constructed and interpreted once real field data is collected. The study is expected to establish that strong branding (brand awareness, brand image, brand loyalty, and brand equity) is positively associated with organisational performance indicators such as customer retention, revenue growth, and market share. The report concludes with recommendations for telecommunications firms on strengthening brand strategy to enhance performance. Key Words: Branding, Brand Equity, Brand Image, Brand Loyalty, Organisational Performance, Telecommunications, MTN Uganda 1.0 Introduction 1.1 Background to the Study Branding has evolved from a peripheral marketing activity into a central strategic asset that shapes how firms compete, communicate value, and build long-term relationships with customers(Kazaara & Kazaara, 2023). In the global telecommunications sector, where products and services are largely homogeneous voice, data, and mobile money
Cite This Article
Ntegyerize Sedrack & Zikusooka Enock (2026). Branding And The Performance Of Telecommunications Companies: A Case Study Of MTN Uganda. Metropolitan Journal of Academic Multidisciplinary Research, 5(7). https://journals.miu.ac.ug/pages/article.php?article_id=722
More in This Issue
View full issue →
6
Effect of Financial Management Practices on the Performance of Small and Medium Enterprises (SMEs): A Case Study of Kampala Central Business District
financial management practices
SME performance
working capital
record-keeping
7
Effect of Mobile Banking Services on the Financial Performance of Commercial Banks in Uganda: A Case Study of Centenary Bank, Kampala Branch
mobile banking
financial performance
commercial banks
Centenary Bank
8
Effects of ICT Integration in the New Curriculum on Students' Education: The Case of Selected Schools in Luwero District
ICT integration
new curriculum
students' education
teacher competence
9
Influence of School Leadership on Academic Performance in Government Secondary Schools: A Case Study of Mbarara District
School leadership
academic performance
government secondary schools
instructional
10
Investigating Local Governments' Role in Safeguarding Women's Rights in Uganda: A Case Study of Malere Parish in Hoima District
local governments
women's rights
gender equality
enforcement