Quality and performance of organizations has become a matter of concentration and interest for the survival of organizations. The purpose of this study was to examine the impact of total quality management on organizational performance with effect of top management commitment (TCM) on the performance of Nansana municipality, role of customer focus (CF) on the performance of Nansana municipality and influence of employee involvement on Nansana municipality Wakiso district. The literature review has exposed several characteristics of total quality management like, customer focus, customer satisfaction, top management participation, employee involvement, supplier p a r t n e r s h i p , t e a m w o r k a n d open cooperate culture. Results of the study revealed that total quality management positively impact the performance of Nansana municipality through the study’s independent variable (top management, customer focus and employee involvement) and dependent variable (profitability, service delivery and increase sales volume). The study concludes that organisations which delegate the authority to employees perform well as compared to those who don’t. Organisations who allow their employees to work in teams prove more performance level than those who have non-team individualistic structure. The study recommends Nansana municipality to involve its employee in decision making processes at all levels by delegating them with power and authority, adopt team-based structures and develop capabilities of their employees to perform well and compete with prevailing trends in its service delivery as well as focusing basically on its customers always.