MJAMR

Total Quality Management and Performance of Manufacturing Companies: A Case of Bidco Uganda Limited.

Sakwa James, Kaziro Nicholas


Abstract

The study aimed at the total quality management and performance of manufacturing companies with a case of bidco Uganda limited and it was guided by the following objectives; to examine how employee involvement affects performance organizational of BIDCO Uganda Limited, to assess how customer focus affects organizational performance of BIDCO Uganda Limited and to determine how management leadership affects organizational performance of BIDCO Uganda Limited. From the findings, policies were installed for making continuous improvement on products’ quality. This was supported by 66.7% of respondents who strongly agreed, 23.3% agreed, 10% were not sure, while none neither denied nor strongly denied. Organizations should utilize continuous improvement as a quality management method to improve their performance. Organizations should use employee engagement as a quality-control strategy. It is impossible to extrapolate these research findings to other countries since it was conducted in Uganda. As a result, similar studies should be carried out in other countries, especially in Africa.

Keywords

quality management and performance
Metropolitan Journal of Academic Multidisciplinary Research

Cite This Article

Sakwa James & Kaziro Nicholas (2023). Total Quality Management and Performance of Manufacturing Companies: A Case of Bidco Uganda Limited. Metropolitan Journal of Academic Multidisciplinary Research, 2(6). https://journals.miu.ac.ug/pages/article.php?article_id=927