MJAMR

Effects of E-Banking System on Financial Performance of Commercial Banks: A Case Study of Centenary Bank Mapeera Branch

Nabaasa Queen, Dr Ariyo Gracious Kazaara, Kamugisha Nelson


Abstract

The study sought to assess the effect of electronic banking on financial performance of Banks in Uganda: a case study of Centenary Bank Mapeera Branch. It was guided by three specific objectives, that included; (i) to determine the effect of ATM (Automatic teller machine) on financial performance of Banks in Uganda, (ii) to establish the effect of electronic funds (EFT) transfer on financial performance of Banks in Uganda and (iii) to establish the effect of mobile banking on financial performance of Banks in Uganda. This research employed a cross-section research design to describe the variables and the questionnaire and interview guide ere used as the research instruments. Descriptive statistics which were used in this-studs including frequencies and means and regression analysis was used to evaluate the significant effect of ebanking on financial performance. The findings revealed the following: ATM (Automatic teller machine) significantly affects the financial performance of Banks in Uganda. this effect therefore implies that ATM (Automatic teller machine) highly contribute to the financial performance Banks in Uganda, the findings revealed that there is a significant effect electronic funds (EFT) transfer has on financial performance of Banks in Uganda. The researcher recommended that: the commercial banks in Uganda should develop a good system 10 monitor all ATM transactions so that there is effectiveness in electronic banking and ensure to cover loopholes in the system to enhance financial performance of commercial Banks. the bank managers in Centenary Bank Mapeera Branch should develop an effective electronic funds (EFT) transfer system which makes electronic funds (EFT) transfer and flexible so as 10 boost the financial performance of the Bank. In a clientele world, the customer is the king RESEARCH.MIU.AC.UG/PUBLICATIONS 927 METROPOLITAN JOURNAL OF BUSINESS & ECONOMICS (MJBE) ISSN 1813-4238 Vol. 2 Issue 4, July - 2023, Pages: 927-941 so if these technologies are meant to improve on service delivery and satisfaction. electronic banking acquires a better future and was still shown in the recommendations.

Keywords

e-banking system financial performance and commercial banks
Metropolitan Journal of Academic Multidisciplinary Research

Cite This Article

Nabaasa Queen, Dr Ariyo Gracious Kazaara & Kamugisha Nelson (2023). Effects of E-Banking System on Financial Performance of Commercial Banks: A Case Study of Centenary Bank Mapeera Branch. Metropolitan Journal of Academic Multidisciplinary Research, 2(7). https://journals.miu.ac.ug/pages/article.php?article_id=964

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