Factors Associated With Patients’ Waiting Time Among Health Workers At Bushenyi Medical Center In Kabwohe Sheema District
Authors: Kamusiime Bruce
Keywords: Patients’ Waiting Time, Health Worker and Bushenyi Medical Center
Show Abstract
Despite the recommendations from the Institute Of Medicine that all patients should be seen within 30 minutes of their arrival
time, most medical centers continue to show lengthened waiting time. At BMC, the average waiting time is 45 minutes which
is still more than that recommended by the institute of medicine and the purpose of this study was to explore the factors
associated with patients’ waiting time among health workers at BMC. We used a cross sectional descriptive quantitative study
design involving 48 participants from BMC-hospital in Sheema district. A multi-stage sampling procedure was employed to
select participants from health workers each day for a period of two weeks and data were collected using a self-generated
questionnaire. Data was entered into a statistical package for social sciences software, SPSS V20.0 cleared, verified and
analyzed. It was revealed that health workers’ income level of 50000-150,000 ugx p=0.028; (OR=5.00) was the demographic
factor associated with patients’ waiting time. The health provider related factors associated with patients’ waiting time at
BMC included number of patients attended to per day whereby receiving 10-20 patients per day p=0.014, (OR=0.10) and
number of patients in the queue waiting for services (p=0.034; OR=.06).The institutional related factor was only the provision
of enough materials with (p=0.003; OR=0.76). Basing on the findings of the study, factor associated with patients’ waiting
time was the income level of the health workers, number of patients attended to per day, the number of patients in the queue
waiting for services and provision of enough materials. We the therefore recommended that the management of BMC should
provide the facility with enough materials and more health workers to match the number of patients receive.
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